Maintainance and Support
Maintainance and Support
Maintainance & Support packs are an integral service provided by Leonix. Our team comprising both functional consultants and technical supports caters to all range of problems you ask for.
Our experienced and technically qualified team provides numerous supports via costumizing, documenting, bug fixing, guidingand other allied supports.
We provide numerous services among users in Odoo.
Why do you need this service?
This is because while using Odoo, if you do not follow the best procedures defined the functioning may end up with an error.
In addition, there are chances of unpredictable errors which cannot be rectified without the expertise of the service providers.
Maintainance and Support service by Leonix which are described as packages and can be availed based on your requirement. Currently, we offer 3 types of support packages which are described based on the incidences at which our support is required.
Maintainance and Support Packages
| Fixed Monthly Pack | Tier A Get started | Tier B Get started | Tier C Get started |
| Amount | 10.000.000 VND | 15.000.000 VND | 20.000.000 VND |
| Functional support via Email | ✔️ | ✔️ | ✔️ |
| Functional support via Phone/Zalo | ✔️ | ✔️ | |
| Onsite Consulting | 1 day | 2 days | 4 days |
| Customizations | ✔️ | ✔️ | |
| Performance Issues | ✔️ | ||
| Maximum man-hour | 10 | 15 | 20 |
- The support service is implemented with a minimum period of 6 months and maximum depending on the needs and wishes of the customer.
- Support and maintenance costs are paid at the beginning of each month. Leonix will support soon after the successful payment from the customer.
- Flexible Pack required to continue working after Maximum man-hour reached.
Why is Leonix is the best in Odoo maintainance and support service?
Odoo support operations are provided by almost all the partners of Odoo avialable all across the world. However, Leonix Vietnam, stands out in providing Odoo customers support.
This is because firstly, we have defined a variety of support packages for you to choose from.
Moreover, these packages are described based on the support incidence thar occurs in Odoo.
Futhermore, we offer 24-hour support throughout the week throughout various online communication mediums.
The packages also include bug fixing services as per the requirements.